Effective Date: February 18, 2024
Thank you for your purchase at Yogi Keto Secrets. We are committed to ensuring the satisfaction of our customers with the digital products we offer. Given the nature of digital products, which are downloadable and instantly consumable, our refunds and returns policy is designed to be fair and reasonable to both our customers and our business.
Digital Product Policy
Since Yogi Keto Secrets sells digital products (e-books) that can be downloaded immediately after purchase, we do not offer a return of products once they are purchased and delivered. However, we understand that exceptional circumstances may occur, and we are willing to consider refunds under specific conditions outlined below.
Conditions for Refund
- Non-Delivery of Product: If you do not receive an email with the download link for the e-book within a reasonable time frame after your purchase, please contact us. Non-delivery must be claimed within 7 days of the purchase date. A refund will be considered if the non-delivery is due to an issue on our end.
- Download Issues: If you have trouble downloading the e-book, we recommend contacting us for assistance. Claims for download issues must be submitted within 7 days of the purchase. If we cannot resolve the issue, a refund may be granted.
- Product Not as Described: If the e-book received is not as described on our website, or if it is missing content as promised, please contact us within 7 days of the purchase with detailed information about the discrepancy. We will rectify the issue by providing an updated version of the e-book or consider a refund if we are unable to resolve the discrepancy.
Process for Requesting a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Send an email to taylorjoneskdp@gmail.com with your order details, including your order number, the email used for purchase, and the reason for requesting a refund.
- Provide Evidence: In cases of product discrepancies or issues, please provide clear evidence of the problem. Screenshots or detailed descriptions can help us understand the issue better.
- Review Process: We will review your refund request based on the information provided. This process may involve further communication to understand the issue fully.
- Outcome: We will notify you of the outcome of your refund request. If approved, the refund will be processed back to your original method of payment within a certain number of days.
Fees and Costs
There are no additional fees or costs for processing a refund. The full amount of the purchase price will be refunded if the refund is approved.
Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, or to initiate a refund request, please contact us at:
- Email: taylorjoneskdp@gmail.com
- Address: Yogi Keto Secrets, 948 Leggett Ave, Bronx, NY, 10455, United States
We are dedicated to ensuring your satisfaction with our digital products. If you encounter any issues or have questions, please don’t hesitate to reach out to our customer support team for assistance.
Policy Updates
Yogi Keto Secrets reserves the right to modify this Refunds and Returns Policy at any time. We recommend our customers review the policy periodically for any changes. Your continued use of our website and purchase of our digital products after any change in this policy will constitute your acceptance of such changes.
Thank you for choosing Yogi Keto Secrets. We appreciate your business and support.